A Casino Host
“Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.” – Casino Host, Mystic Lake Casino
Casino Host Training:
Laikyn was born and raised in San Diego and has been in the gaming Industry since 2011. She began her career as a Club Host for the past 7 years prior to joining Viejas Casino & Resort as a VIP Host. She earned a Bachelor’s degree in Psychology and is looking to achieve her Masters soon. This job may technically be a function of the marketing and sales department, but since employees spend a considerable amount of time on the casino floor with VIP customers, we’ve included it under the casino floor positions. Meet Your Casino Hosts. Our friendly and dedicated casino hosts provide the kind of personal attention that elevates your Seneca experience. They are available at any time to assist you, whether it’s helping with booking hotel rooms, reserving concert tickets, attending special events, obtaining credit lines, enrolling in tournaments, making dining reservations, and more. Antony Nguyen Executive Host. Antony “Tony” was born in Vietnam. He lived in Hong Kong and Canada prior to moving to Florida in 2004. He holds degrees from Southern Alberta Institute of Technology in Electronic Engineering and is also a graduate of the Casino Career Institute.
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It’s not about, “my players love me”
- Incentive Program
- Standard Operating Procedures
- Floor Responsibilities
- Table Games Protocol
- Host Department Structure
- Commission
- Comping
CASINO FLOOR VISIBILITY
- Topics include: Delivering the VIP experience
- Table & Slot Opportunities and Protocols
- Players Club Interaction
- Responding to Calls
- Comp Decisions
- Acquisition of New Players
- Cutting into New Players
- Obtaining Contact Information
- Interdepartmental Skills
- Qualifying Guests, Casino Sales Tactics
- Maintaining Database
- and all aspects of Casino Player Development
Casino Host Boot Camp:
Casino Host Pay
I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.